Privacy Policy | Custoris Ltd

1. Who We Are

Custoris Ltd is a company registered in England and Wales, based in Coventry. We operate custoris.co.uk and related divisional websites. For the purpose of UK data protection law, Custoris Ltd is the data controller for information collected through this website.

2. What Information We Collect

We may collect the following personal information:

Name and contact details (email address, phone number) when you submit a contact or referral form
Information you provide in enquiry messages
Technical data such as IP address, browser type, and pages visited (via analytics, if enabled)
Cookies — see section 7 below

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries and process referrals
Provide information about our services
Improve our website and services
Comply with legal obligations

We will not use your information for marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Legitimate interests — responding to your enquiries and providing our services
Legal obligation — where required by law
Consent — where you have given us explicit consent to contact you

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with trusted third-party service providers (such as our hosting provider, Netlify) who process data on our behalf under data processing agreements. We may disclose data where required by law or to protect our legal rights.

6. Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are typically retained for up to 3 years unless you request earlier deletion.

7. Cookies

This website may use essential cookies required for the site to function. We do not use third-party advertising cookies. If we add analytics tools in future, we will update this policy and request your consent where required.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at info@custoris.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website following any changes constitutes acceptance of the updated policy.